Microsoft + Infosys - Services Module

Service functions can yield high value, enabling manufacturers to survive and prosper even in turbulent times. Companies that grasp this perspective and transform their service function from a cost center to a strategic differentiator are more likely to emerge as winners. Infosys' Services Module is built on a Microsoft BI platform to improve visibility and performance for the after-sales service supply chain. Infosys’ pre-built intellectual property and Microsoft technologies together shorten the time to value and deliver a superior user experience at a low cost of ownership.

What's New:

Share BI:Allows sharing of BI content to collaborate with users for faster and effective decision making
In-Memory Analysis: Brings simplicity, flexibility, and faster access to information for complex analysis even when offline
Self-Service BI: Delivers power to business users to create, view, and seamlessly share compelling functional content
Business Process Dashboards: Provides status updates through visual dashboards for at-a-glance business process view
Personalized Alerts and Initiatives: Enables users to proactively monitor information by setting contextual and personalized alerts based on specific areas of interest
Industry Best Practice: Functional content leveraging industry-standard concepts such as SCOR and xBSC
Advanced Analysis: Analyze information in real-time and perform root cause analysis leveraging familiar tools including Microsoft Excel
Enhanced Collaboration: Effective collaboration with partners using capabilities such as collaborative initiatives and business forms

White Paper:
Services Module - A Strategic Differentiator
Services Module is a powerful web-based performance management and collaborative analytics business module for the After Sales Services in high-tech and manufacturing organizations. The module leverages Infosys’ “Service Supply Chain Framework” and KPI catalogs, alerts, scorecards, role-based dashboards and advanced collaboration capability. The metrics-based module delivers significant improvement in customer satisfaction, revenue & profit, warranty and service channel operations..
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Brochure:
Services Module
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Demo/video:
Unlock value from your service supply chain
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Infosys' Services Module:

Enables superior customer satisfaction and retention levels through Customer Life Cycle Management.
Improves service revenue and profitability through cross-sell, innovative service products and reduced costs.
Provides effective Service Quality and Product Quality management.
Allows better visibility and efficient performance management of service partners.
Reduces time to market by more than 50% for service performance initiatives.