Microsoft + Infosys - Services Module

Service functions can yield high value, enabling manufacturers to survive and prosper even in turbulent times. Companies that grasp this perspective and transform their service function from a cost center to a strategic differentiator are more likely to emerge as winners. Infosys' Services Module is built on a Microsoft BI platform to improve visibility and performance for the after-sales service supply chain. Infosys’ pre-built intellectual property and Microsoft technologies together shorten the time to value and deliver a superior user experience at a low cost of ownership.

White Paper:
Services Module - A Strategic Differentiator
Services Module is a powerful web-based performance management and collaborative analytics business module for the After Sales Services in high-tech and manufacturing organizations. The module leverages Infosys’ “Service Supply Chain Framework” and KPI catalogs, alerts, scorecards, role-based dashboards and advanced collaboration capability. The metrics-based module delivers significant improvement in customer satisfaction, revenue & profit, warranty and service channel operations..
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Brochure:
Services Module - A Strategic Differentiator
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Demo/video:
Unlock value from your service supply chain
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Infosys' Services Module:

Enables superior customer satisfaction and retention levels through Customer Life Cycle Management.
Improves service revenue and profitability through cross-sell, innovative service products and reduced costs.
Provides effective Service Quality and Product Quality management.
Allows better visibility and efficient performance management of service partners.
Reduces time to market by more than 50% for service performance initiatives.