Building and Leveraging Metrics Framework to Drive Supply Chain Performance
Consumer Packaged Goods (CPG) companies can maximize the effectiveness of Supply
Chain Performance Management (SCPM) by adopting a metrics framework-based approach
to monetize investments in business intelligence and analytics.
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Business Intelligence (BI) Governance
Given the limitations of people, infrastructure and budget, companies must classify
and prioritize their business requests to implement a formal IT governance process.
However, to prioritize BI requests along specific criteria, they need a BI governance
process. How is a BI governance process defined? Why should it go beyond the basics
of approving and prioritizing initiatives?
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Establishing Business Intelligence (BI) Self Service Platform
Implementation of a self-service BI platform is a daunting task. Its benefits are
substantial and influence performance of the company. Find out how a self-service
BI platform can be enabled effectively.
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Performance Management (PM), the Key for a Successful C-Commerce Relationship
Providing BI capabilities to suppliers is imperative to enable C-Commerce across
a value chain. Access to information is not sufficient; the key to a successful
c-Commerce relationship lies in strong performance management.
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Effective Visualization Techniques for Business Intelligence (BI)
Companies use BI applications or technologies to analyze information from external
and internal sources. Such information helps understand changing trends, customer
behavior and spending patterns, empowering managers to take informed business decisions.
Effective BI helps companies gain a comprehensive understanding of factors affecting
their business. Our expert examines and deliberates visual representations of requirements
with clickable mock-ups to provide an effective way to overcome problems.
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Order Management
The manufacturing industry lacks visibility into customer and supplier fronts of
supply chain, the key to strategic planning and execution. Customer Relationship
Management (CRM) and Supplier Relationship Management (SRM) investments contribute
to enhanced productivity and profitability through efficient order management processes.
Companies must integrate an enterprise view of CRM and SRM systems to capitalize
on opportunities from demand and supply perspectives thereby growing profits and
Return on Investment (ROI).
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Performance Management (PM), the Key for a Successful C-Commerce Relationship
Providing BI capabilities to suppliers is imperative to enable C-Commerce across
a value chain. Access to information is not sufficient; the key to a successful
c-Commerce relationship lies in strong performance management.
Download »
Performance Monitoring in a Refinery using Linear Programming Tools
The use of Linear Programming (LP) tools for both long-term planning and day-to-day
scheduling is fairly common in refineries. LP tools identify and quantify variations
between the LP run plan output and actual operations effectively. Depending on the
level of business and IT tools adoption in a company, the challenge can be a 'retro'
LP model or defining the framework for performance evaluation or data consolidation
and validation for the LP run. Apart from the obvious benefits of performance monitoring,
using the same LP model fine-tunes the model itself and identifies further areas
of GRM boosting.
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Financial Supply Chains: Applying Classical SCM Techniques for Savings
Financial supply chains are packed with untapped savings opportunities. Infosys
believes that in an increasingly networked environment, systematic and proven techniques
can help realize such opportunities.
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Inventory Optimization: A Necessity Turning to Urgency
Greater variability and uncertainty across global supply chains have increased the
complexity of manufacturing and distribution. Infosys' experts believe that inventory
optimization, backed by advanced technology, is the only way out.
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Global Trends in Supply Chain Planning in the Semiconductor Industry
Our expert tracks the supply chain ecosystem in the semiconductor industry and evaluates
supply chain planning scenarios in both collaborative and non-collaborative systems.
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Management of Supplier Risks in Global Supply Chains
Supplier Risk Management (SRM) has become a focus area in the wake of low-cost country
outsourcing, geo-political instability and recurrent natural disasters. Our experts
propose a new SRM framework to mitigate risks.
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Financial Supply Chains: Applying Classical SCM Techniques for Savings
Financial supply chains are packed with untapped savings opportunities. Infosys
believes that in an increasingly networked environment, systematic and proven techniques
can help realize such opportunities.
Download »
Managing Costs by Leveraging Procurement Information Intelligently
Our expert maintains that a 360° approach to locating where enterprise spends are
made can help procurement departments manage costs better.
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Knowledge Applications Enabling Competitiveness for Consumer Electronics Manufacturers
through Supply Chain Information Management
Transforming supply chain data to information and synthesizing such information
into knowledge for decision-making is imperative for competitiveness and profitability.
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Business Intelligence: Delivering Business Value through Supply Chain Analytics
A supply chain analytics solution can help managers across the enterprise analyze
barriers to market entry, respond to competition within well-defined supply tier
structures, deal with the threat of product substitutes, continually drive product
innovation, and manage product lifecycles to maximize returns
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A Relook at Inventory Classification for Superior e-Shopping Experience
E-commerce traffic continues to rise exponentially in the retail industry. Growth,
however, is hindered by slow e-commerce websites. Retailers need to rethink their
inventory availability strategies to achieve faster browsing without compromising
on-time deliveries. Our white paper addresses the challenge of scalability by using
a differentiated inventory visibility strategy. It avoids maintaining inventory
positions for sold items leading to an improved website shopping experience.
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Inventory Optimization: A Necessity Turning to Urgency
Greater variability and uncertainty across global supply chains have increased the
complexity of manufacturing and distribution. Infosys’ experts believe that inventory
optimization, backed by advanced technology, is the only way out.
Download »
Shrink Management
Better use of technology can tackle shrink, from mitigating theft to Point-Of-Sale
error reduction. The reasons behind shrink are varied, depending on the type of
products and clientele. Our white paper provides an approach that ensures diligence
in identifying the primary causes of shrink before proceeding to mitigate them,
thus ensuring maximum return on investment.
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Driving Costs out of the Supply Chain: Inbound Logistics
Our white paper discusses best practices from the most successful inbound logistics
programs of manufacturing companies in the automotive industry and Consumer Packaged
Goods manufacturers. It also discusses the role of a 3PL services provider (focusing
on transportation and warehousing services) in this equation.
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Logistics Optimization (LogO): Leveraging Internal Visibility to Reduce Item Landed
Cost
Traditional approaches that help companies reduce landed costs focus on the symptoms
and not the causes of the problem. If a company views transportation as a problem
area, it may implement a Transportation Management System (TMS), expecting it to
curtail creeping landed costs. While any TMS streamlines transportation procurement
and generates optimal loads and routes, it is constrained by inputs. Our white paper
goes beyond the symptoms contributing to landed cost and, instead, examines underlying
factors to provide a solution. While the reasons for a rise in transportation spend
such as rising fuel costs and external supply chain visibility, are well known,
the overlooked causes mostly pertain to organizational behavior. Infosys' Logistics
Optimization (LogO) solution, which ensures internal visibility coupled with collaboration,
can go a long way in addressing the problem.
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Service Performance Workbench - A Strategic Differentiator
Customer retention, the lack of seamless collaboration, unreliable performance and
service measurement, and inaccurate forecasting are some of the challenges that
plague service practitioners in the manufacturing industry. In the face of increasing
business complexities, service functions need to be transformed to improve customer
satisfaction, enhance profitability, create a responsive service supply chain and
optimize field service operations. Infosys' experts examine how the Service Performance
Workbench (SPW) helps address these challenges by providing visibility and offering
performance metrics for the after-sales service supply chain.
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Integrating MES and Enterprise Systems: Creating the Agile and Responsive High-Tech
Manufacturer
For any MES/ enterprise integration effort to be manageable and effective, it must
adopt a top-down perspective and use processes as the organizational foundation
for a staged implementation of integration.
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AMR Research Study in Collaboration with Infosys Reveals Success Factors for Supply
Chain Visibility
Process manufacturers must sense and respond accurately to customer demand to improve
operational performance and reduce their operating costs. Accurate forecasts increase
agility and enable manufacturers to transcend risk mitigation and focus on innovation
and continuous improvement. A market study by AMR Research in collaboration with
Infosys across the United States and Europe outlines the goals of process manufacturers
to enhance visibility across the supply chain and reduce risks due to complexity:
Align strategy with the manufacturing network: Drive business strategies with standardized
business processes, design-for-manufacturing improvements and asset optimization,
Measure performance accurately: Leverage metrics for real-time insight into quality,
safety, efficiency, and costs to identify gaps in supply chain performance, Apply
manufacturing metrics: Use metrics to improve responsiveness and flexibility of
product supply. A demand-driven value network ensures customer-focused, just-in-time
manufacturing and Gain an integrated view of performance.
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Return-Refurbish-Resell: Maximizing Value from the Reverse Logistics Chain
In a majority of industries, the key to cutting costs lies in successfully managing
returns. Cutting reverse logistics costs by refurbishing and reselling returned
goods can positively impact a company's profitability. Reverse logistics can, in
fact; be transformed into a strategic differentiator for companies in the high technology
industry. Infosys' experts discuss this challenge and how an integrated solution
approach promises high optimization, track and trace reconciliation and decision
support to reverse logistics processes.
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Warranty: From Liability to Competitive Advantage
Warranty management is an enterprise-wide challenge that impacts departments of
quality, customer service, product development, finance and procurement. Infosys'
approach to warranty management encompasses strategy, warranty operations and processes.
We focus on Bridging gaps between customer service, quality and engineering departments,
Ensuring OEM collaboration between upstream and downstream partners, Leveraging
technology to gain insights into quality, engineering and manufacturing processes.
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Two Steps Forward, One Step Back: Reverse Logistics
The retail industry seeks to meet consumer demand with a range of products and variants.
Ironically, the wide choice elevates consumer expectations to such high levels that
the slightest variation in product attributes causes dissatisfaction and returns.
In their quest to compete with traditional retailers, online retailers have adopted
extremely liberal, high-cost return policies. A focused approach to reverse logistics
management can improve back-office operations, efficiency, customer experience and
brand loyalty.
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Service Performance Workbench - A Strategic Differentiator
Customer retention, the lack of seamless collaboration, unreliable performance and
service measurement, and inaccurate forecasting are some of the challenges that
plague service practitioners in the manufacturing industry. In the face of increasing
business complexities, service functions need to be transformed to improve customer
satisfaction, enhance profitability, create a responsive service supply chain and
optimize field service operations. Infosys' experts examine how the Service Performance
Workbench (SPW) helps address these challenges by providing visibility and offering
performance metrics for the after-sales service supply chain.
Download »
Actionable Insights On Contract Performance Improvement
Contract compliance is a critical area for all Chief Procurement Officers. They constantly monitor dashboards to curb savings leakage owing to contract non-compliance. This view point proposes Contract Performance Management Maturity Assessment Framework to identify shortfalls in contract management processes and technology capabilities. Further, our expert recommends investments in effective spend analysis capabilities and metrics to identify opportunities for shoring up bottom-line margins.
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Contract Lifecycle Management: The DNA of Procurement
Companies face challenges in contract management, resulting in lost savings. Contract
management, an integral part of spend management, links strategy with execution.
Infosys' experts share their perspectives on the benefits and implementation of
the 'right' strategy to help you address issues while leveraging contracts across
the enterprise
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Order Management
A typical IT environment in the manufacturing industry lacks visibility into the
customer and supplier fronts of the supply chain, which holds the key to strategic
planning and execution. Customer Relationship Management (CRM) and Supplier Relationship
Management (SRM) investments contribute to increased productivity and improved profitability
only through efficient order management processes. Taking an enterprise view of
CRM and SRM systems, companies must integrate them to capitalize on opportunities
from demand and supply perspectives to increase profits and return on investment.
Download »
(Registration Required)
Management of Supplier Risks in Global Supply Chains
Supplier Risk Management (SRM) has become a focus area in the wake of low-cost country
outsourcing, geo-political instability and recurrent natural disasters. Infosys
proposes a new SRM framework to mitigate risks.
Download »
Financial Supply Chains: Applying Classical SCM Techniques for Savings
Financial supply chains are full of untapped savings opportunities. Infosys believes
that in an increasingly networked environment, systematic and proven techniques
can help realize such opportunities.
Download »
Managing Costs by Leveraging Procurement Information Intelligently
Our expert maintains that a 360° approach to looking at where enterprise spends
are being made can help procurement departments manage costs better.
Download »